TERMS & CONDITIONS Good Practice Policy for Lothian Reflexology I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have a nationally recognised Diploma in Reflexology. As an AoR member: I am bound by the AoR Code of Practice and Ethics. I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety. I will always be adequately insured for medical malpractice /professional indenmity requirements. The industry standard is in excess of £5 million cover. I comply with the AoR Continuing Professional Development requirements which ensures my practice is kept up to date. I am compliant with GDPR data protection, please see my separate GDPR policy. Your information will remain confidential at all times. As a professional and highly qualified reflexologist with MAR status, I will provide you with the appropriate bespoke treatment and support. I keep data electronically so I am registered with the Information Commissioner’s Office. All information provided by www.lothianreflexology.co.uk is to the best of my knowledge, but I am not a medical practitioner and cannot be responsible for any loss or damage arising from the use of the information provided. All text content (website pages and blog posts) is the copyright of Doris Wylie. My Personal Business Practice Policies: 1. The use of Face Coverings
I will always wear a face covering for every client for the foreseeable future.
I would prefer my clients will be expected to wear a face covering unless they are exempt, for the foreseeable future
2. Appointments Appointments can be booked online via www.lothianreflexology.co.uk, by phone or text on 07724197627 or by email to [email protected]. I have health requests of my clients as follows;
If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms please contact me as we may need to postpone your appointment.
If you have been involved in a higher risk activity such as attendance at a large event or air travel, I request that you do a lateral flow rest on the day of your appointment.
In return I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
3. Fees
My fees are as follows, they are payable in full prior to or at the time of treatment. List the charges:
£35 for all 1 hour treatments, £20 for 1/2 hour treatment of Reflexology or Indian Head Massage, £50 for Initial Fertility Consultation
My fees are either payable in advance as part of a treatment package or in full at the time of treatment.
4. Cancellation Policy
I have a 24 hour cancellation policy. As you are aware my business is dependent on the number of clients I can see in my clinic hours. Therefore if you are unable to make a previously arranged appointment I request that you provide me with at least 24 hours notice. This will allow me the option to re book the time slot with someone on my waiting list.
There may be an exception to this cancellation policy when specifically agreed ie for appointments booked prior to labour
Less than 24 hours notice may result in a fair-use fee of my usual treatment cost. This fee will be required to be settled prior to any future bookings.
5. Treatment packages
I offer the option to book a package of treatments. These are provided at a reduced price as they are paid for in advance.
These treatments can be booked during my normal working hours with no restrictions.
These treaments are paid in advance and are fully flexible with 24 hours notice.
These treatments have to be used within the agreed timeframe
6. Vouchers
I supply the option to buy vouchers for treatments. These may be given as gifts.
These treatments can be booked during my normal working hours with no restrictions.
These treatments are paid in advance and are fully flexible with 24 hours notice.ADDITIONAL CHOICE
These vouchers are non refundable, but are transferrable and can be used for alternative treatments to the same value.
These vouchers are not required to be used within 6 months of issue.
7. Offers Any and all offers cannot be used in conjunction with each other. 8. Use of background music
I only play Royalty free music within my business and therefore I am not required to have The Music Licence. Unless you are in your own home, I am unable to play your preferred music selection.
9. Provision of additional therapies
I offer other therapies in addition to reflexology. I provide Indian Head Massage, Neuro Linguistic Programming & Emotional Freedom Technique therapies to the same high standard expected by the AoR for reflexology. I also have insurance in place for these additional therapies.
10. Parking On street parking is available. Please park with consideration for other residents. By using Lothian Reflexology's website, you agree to be bound by these terms and conditions.